To begin with, franchising is a retail business model that involves two parties - the franchiser and franchisee. The franchiser permits the franchisee to use its brand name and business model, based on certain terms, conditions and clauses involving revenue that are agreed upon. Franchising is a very popular business model especially in regions where foreign brands use franchisees to expand their presence in the market.
Since this business model involves 2 parties, complications and issues are bound to arise due to the involvement of separate entities collaborating over a business. Further, since the franchiser is the owner of the business and is allowing the usage of his brand and products, he would definitely want to have an overview and manage the franchisees. This could be tricky if not tackled the right way. Enter - franchise management software.
Store new franchisee enquiries/leads within Franhive. Automatically allocate leads to your staff based on business rules such as geographic location.
You can even have the leads import automatically from your website and 3rd party “become a franchisee” enquiry forms like Facebook, Instagram etc.
Move all your application forms on-line. Allow new franchisee candidates to login and complete their details online. Remove paper applications and disclosure forms plus save time re-keying information.
You can even use your application process to inform and excite candidates with information about becoming a franchisee including embedded video.
A project management module designed specifically to help you manage the process of opening new stores/franchisees.
Create milestones and tasks. Link them to an open date and assign them to staff.
Mark progress, print reports, receive email reminders, and keep track of comments
Upload and store electronic documents – franchise agreements, marketing collateral, operating manuals, and standards. Relate the document to a Contact, Enquiry, Candidate, and/or Franchisee. Quickly search, find, and retrieve documents.
Easily record contact notes and archive emails against candidates and franchisees. Keep a full history of all interactions.
A task system to track everything that needs to be done. From contacts to recruitment candidates and franchisees. With automated SMS & email reminders.
Keep an on-line shared calendar with automated appointment reminders. To better manage your schedules and your franchisees precious time.
Easily schedule, track and report on your Franchisee field visits. Create pre-set Agenda’s and action plan tracking. Record and store contact notes. Even customise to include your own specific audit and compliance checklists for areas such as Occupational Health and Safety, Marketing and Technical compliance.
Calculate all your franchise fees and marketing royalties within the system. Then automatically have the system generate pixel perfect PDF invoices and send them to franchisees on a scheduled day or at the click of a button.
Keep a directory of staff that work at your franchisee’s business. Track training, their online learning endeavours and more. Create a direct communication channel to the people that represent your brand in the field.
Manage customer complaints and praise from first contact through to resolution. Relate feedback to Franchisees, Staff members and even products or services. With tasks, comments, and measurements.